What you'll learn
- Define and understand quality customer service
- Know how to create customer comfort
- Learn quality service attitudes
- Learn how to recover service when things go wrong
- Learn how to resolve difficult customer situations and to manage difficult customers
- Learn what it takes to keep your service promise
Requirements
- This course is for those who are serious about raising the bar in service delivery.
Description
Today, every one’s talking about customer service – business leaders, CEOs, managers, the government and even employees but with service levels at unprecedented low levels it is obvious that not many have a clue of what to do about it or how to transfer information received from customer service programs or seminars into action.
Yet customer service is critical and studies have proven that service is more effective at enhancing volume and profit than marketing, promotion, advertising, research and development, product innovation, capital improvements or any other strategy. In today’s global economy with so much at stake, excellent customer service not just in words but also in deed must become a top priority because it is what sets the positive word-of-mouth process and puts a company in a league or class of its own.
The relationships developed through a single great customer service experience not only can help deliver a sale, it can create a loyal customer that ensures repeat sales for years to come. Plus, with the state of the social and digital age, one incredible customer experience can immediately translate to thousands more. That’s why proper customer service training can help deliver a long-term increase in sales and customer loyalty.
Such training is crucial to any organization that works with people. Not only does each interaction between employee and customer affect the number of customers retained, but employees with effective customer service skills feel a greater sense of value and commitment to their job. These skills make a positive impression in the minds of current and future customers, as well as the employees who utilize them.
In the Kings Are Here, a customer service and service recovery training program, learners would learn how to deliver quality customer service and how to recover service when things go wrong.
Who this course is for:
- This course is for those who are serious about raising the bar in service delivery.
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